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Alumni - Navigating Crucial Conversations



Navigating Crucial Conversations


Join Dr. Carmen Smith on Thursday, October 1, 2020 from 12:00 pm to 1:00 pm for an engaging live virtual presentation on navigating conversations where stakes are high, opinions vary, and emotions are strong. These conversations can happen at any time and have a huge impact on every aspect of life, both professional and personal. Learning to identify and successfully navigate these conversations requires a set of skills which are often not formally taught either in school or on the job. By learning these skills, pharmacists will be able to improve their organization, improve their relationships, and become more effective preceptors, providers, and administrators.

This session will be held live in a virtual format. All pharmacists are welcome to attend! 

Date: Oct 1, 2020 12:00 PM - 01:00 PM



CE Hours


Registration closes on Oct 15, 2020 11:45 AM

Activity Type

  • Knowledge

Target Audience(s)

  • Pharmacists


Accreditation Council for Pharmacy Education
St. Louis College of Pharmacy at the University of Health Sciences and Pharmacy in St. Louis is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. To learn more about the specific program information, including universal activity numbers (UAN's) and learning objectives, please expand the modules below. Following successful completion of an evaluation, CE credit will be automatically reported to NABP through the CPE Monitor system, using the NABP ePID numbers and date of birth (MMDD) stored in participants' user profiles. Follow this link to learn more about CPE Monitor and the credit reporting process »  Participants are responsible for ensuring receipt of credit; no credit can be corrected or awarded if more than 60 days have passed from the date of the event or if the home study is expired.
It is the policy of St. Louis College of Pharmacy at the University of Health Sciences and Pharmacy in St. Louis, to ensure balance, independence, objectivity and scientific rigor in all its educational programs. All faculty participating in this program are expected to disclose to the program audience any real or apparent conflicts of interest related to the content of the presentation.

Requirements for CE Credit

To claim credit for these sessions, participants must complete the following for each session (with a unique UAN):
  1. Visit this site. Make sure you are logged in and registered before proceeding.
  2. Complete an evaluation by clicking the green evaluation button for each session/block.
  3. Enter the evaluation code that was given to you at the end of the session you attended.
  4. Answer all questions honestly - we appreciate your feedback! All responses are stored anonymously.
  5. Click submit. As soon as you submit, a report containing the NABP ePID and DOB stored in your profile will be automatically sent to CPE Monitor.
  6. Please allow up to 48 hours for processing. Your credit should appear in your NABP profile online.

If you experience difficulty, please contact our office so that we may assist you. We are happy to help!

For simultaneous sessions, participants should claim credit ONLY for those sessions they attended and ignore those they did not attend. Attendance will be reconciled against sign-in sheets. Those sessions not attended will be removed from the participants' profiles after the conclusion of the conference. Participants are responsible for ensuring accuracy of credit reporting and receipt of credit. It is recommended that participants log on and reivew the information under "my account" prior to submitting the evaluation. NABP ePID and date of birth must be accurate for credit reporting to occur. Evaluations cannot be reopened after 14 days.
Participants are encouraged to check their NABP eProfiles for receipt of credit within one week of submitting their evaluation(s). If a participant notices an error in credit on their NABP e-profile, they are encouraged to contact our office as soon as possible. To best comply with ACPE's CE credit reporting policy, St. Louis College of Pharmacy is unable, for any reason, to award or correct CE credit if more than 60 days have passed from the event.



Registration Closed  

Note: This page should only be used to claim CE credit. Those who wish to attend the live webinar should participate using GoToWebinar at the following link: All CE credit can be claimed on this page at the conclusion of the webinar by completing the online evaluation. 
Credit claimed on this page will be reconciled with attendance records from the webinar prior to processing credit.
Crucial conversations are defined as conversations where the stakes are high, opinions vary, and emotions run strong. These conversations can happen at any time and have a huge impact on every aspect of life, both professional and personal. As pharmacists, being able to handle crucial conversations well can result in career advancements as well as improved work relationships.  The goal of this presentation is to learn how to identify and successfully navigate these conversations.


  • Identify the different types of styles under stress.
  • Identify the differences between a fact and a story.
  • Express the acronym STATE in a conversation.


Carmen Smith, Pharm.D., BCPS
Assistant Professor of Pharmacy Practice, St. Louis College of Pharmacy

Activity Number

Date: 10/01/20
Time: 12:00 PM - 01:00 PM

CE Hours

Registration Closed